Forager is seeking a Product Solutions Specialist with product management experience, to join our fast-growing team. Forager is an AI-driven next generation data platform. If you're eager to contribute to the success of a dynamic company, we would love to hear from you!
Job Overview:
The Product Solutions Specialist will be responsible for both the success of our existing customers, and the management of our product roadmap. The ideal candidate will have a strong background in both customer success and product management, particularly within a B2B/SaaS environment.
As the Product Solutions Specialist at Forager, your primary responsibilities will be:
- Onboarding New Customers:
- Facilitate a seamless onboarding process for new customers, ensuring they are effectively integrated and utilizing our products to their fullest potential.
- Managing Customer Accounts and Delivering Customized Data:
- Communicate with customers and obtain support from Engineering team as needed
- Provide technical support (i.e. with API customers) as needed
- Ensure data is reviewed thoroughly and delivered in a timely manner.
- Managing the Product Backlog:
- Work closely with the Engineering team and stakeholders to maintain and prioritize the product backlog.
- Gather and analyze customer feedback to inform backlog priorities and improvements.
- Planning Sprints:
- Plan and oversee sprint cycles, ensuring that the development team meets deadlines and delivers high-quality features.
- Utilize JIRA and Agile methodologies to organize and track sprint progress.
Required Qualifications:
- Proven experience in a customer success or product role, preferably within a B2B/SaaS industry.
- Familiarity with JIRA, Agile methodologies, and sprint planning.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
- Fluent in English, both written and spoken.
- Reliable internet connection to support our global customer base.
Preferred Skills:
- Technical background or understanding of software development processes.
- Experience working in a fast-paced, high-growth environment.
- Ability to problem-solve and think critically under pressure.
- Strong organizational and multitasking abilities.
Why Join Us?
- Opportunity to work with a talented and passionate team.
- Career growth and development opportunities.
- A dynamic and inclusive work environment that values creativity and innovation.